If your login code doesn't arrive, check that you used the phone number or email your team owner invited, then click Resend code. If SMS keeps failing, try the Email tab, or the other way round.
Try these in order
Check the number or email you entered. It must match the one your owner used in your invitation. To fix a typo, click Change phone number or Change email address on the Log in confirmation screen.
Wait a moment, then click Resend code, next to "Did not receive the SMS?" or "Did not receive the email?". You will see a message that the code was resent. Use the newest code.
Switch channel. If SMS doesn't work, go back and use the Email tab. If email doesn't work, use the SMS tab. This works only if your invitation includes both.
For email, check your spam or junk folder.
Type the 6 digits again carefully. If you see Invalid verification code. Please try again., request a new code and enter it promptly.
If you see "Failed to send code"
Failed to send code. Please check your number and try again. (or "...check your email...") usually means one of these:
Your number or email was never invited.
It was typed differently from the invitation.
The invitation was cancelled or removed.
Ask your team owner to check Settings > Team > Pending invitations, or to invite you again.
Still stuck?
Contact Aiventic support and tell them the phone number or email you are using and any message you see on screen. You can't change your phone number inside Aiventic, so contact support if your number has changed.
Related articles