All CollectionsChat with IvenChat with IvenAsk Iven about troubleshooting, manuals, wiring diagrams, parts and past jobs.JBy Justin1 author·12 articlesWhat can Iven help with?Iven is Aiventic's AI assistant for troubleshooting, manuals, wiring diagrams, parts, past jobs and company policies.Start a chat with IvenOpen Chat, optionally pick a brand and model, type your question in the box and press Enter or Send.Choose or change the brand and modelPick a brand and model on the Chat home screen, or click the pencil icon in the chat header to change them in an existing chat.Find a unit by serial number or nameplate photoType a serial number or attach a photo of the nameplate in chat and Iven works out the brand and model for you.Answer Iven's follow-up optionsWhen Iven needs more detail, it shows option buttons. Click one to answer, or type your own reply.Use voice inputTap the microphone next to Send, speak, stop recording, then edit the text and send it.See where an answer came fromOpen the Sources reviewed list under an answer, or use the Manuals and Sources buttons in the chat header.Find, rename and delete chatsSearch your chats, rename a chat or delete it from the three-dot menu in the chat list.Save and reuse prompts with the Prompt LibrarySave questions you ask often as prompts, then insert them into a chat with one click.Rate an answer or report a problemUse the thumbs up or thumbs down under an answer to tell Aiventic if it helped, and add a comment.Request a brand or model that isn't listedUse Request Brand on the Chat home screen or Request a model in the model list to ask Aiventic to add one.Troubleshooting chat: messages you might seeWhat to do about common chat messages, such as not being able to send messages, send errors and missing buttons.
