Jobs arrive in Aiventic from your connected field service software, or from a spreadsheet your owner imports. There is no New job button in Aiventic, and you can't create a job inside the app.
The two ways jobs arrive
Integration sync. Your owner connects your field service or CRM software in Settings > Integrations (for example Service Titan, Service Fusion or FieldPulse). Aiventic then pulls your past and upcoming jobs from that system.
Spreadsheet import. Your owner goes to Settings > Data Hub > Jobs, opens Imports, and clicks Import to upload a .csv or .xlsx file. A Download template link is on the same screen.
Who can do this: Owners connect integrations and import jobs. Connecting integrations requires an active subscription.
How jobs get assigned to technicians
You can't assign a job to a technician inside Aiventic. Assignment comes from your source system. Each job carries a technician code from that system, and your owner links each technician code to a user account in Settings > Data Hub > Jobs > Technicians. Once linked, the technician sees those jobs under My Jobs.
Good to know
Job statuses are text that comes from your source system. Aiventic does not set them. The Triaged badge on a job card is Aiventic's own and means an AI service plan exists.
To change who a job is assigned to, change it in your source system.
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