Owners manage their subscription and payment details in Settings > Plan & billing. Click Manage subscription to open the secure billing page, where you can manage your subscription and payment details.
Who can do this: Owners only. Service Managers and Technicians don't see Plan & billing.
Steps
Go to Settings > Plan & billing.
Check the card at the top. If it says Your subscription is active, click Manage subscription.
Update your payment details or manage your subscription on the page that opens.
What you may see on the Plan & billing page
Card | What it means | What to do |
Your subscription is active | Everything works. It also shows how many seats your team has. | Click Manage subscription to manage your subscription and payment details. |
Previous payment has failed | "Waiting for payment. You can retry it or change payment details." | Click Retry payment or Setup payment method. See "What happens if a payment fails?". |
No payment method set up. | "Please, configure the payment method." | Click Setup payment method. |
Billing is inactive for your team | There is no active subscription for your team. | Contact Aiventic support so they can activate it. |
Good to know
There is no plan picker or upgrade button in Aiventic. Plans and seats are arranged with Aiventic. To change your plan or add seats, contact Aiventic support.
If you are not an Owner and messaging stops working, ask your team owner to check Plan & billing.
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