If a payment fails, Aiventic shows Previous payment has failed on the owner's Plan & billing page, and paid features stop working for the whole team until the subscription is active again. The owner can fix it by retrying the payment or setting up a payment method.
What your team will notice
In Chat, the message box is replaced by a red notice: Can not send messages to this chat at this time.
Owners see Update your payment details to re-enable the messaging. with a link to billing.
Everyone else sees Inform your team manager to check the billing settings in order to re-enable messaging.
Parts, Unit History, Integrations, Quote pricing and inviting team members are unavailable.
Fix it (Owners)
Who can do this: Owners only.
Go to Settings > Plan & billing. You see Previous payment has failed and "Waiting for payment. You can retry it or change payment details."
Click Retry payment to retry the open invoice, or click Setup payment method to enter new payment details.
Complete the payment on the page that opens.
If you see No payment method set up., click Setup payment method and add one. After you save a payment method, Aiventic uses it and tries to pay the open invoice.
Good to know
Only Owners can open Plan & billing. If you are a Technician or Service Manager, ask your owner.
If the page says Billing is inactive for your team, contact Aiventic support so they can activate your subscription.
If the problem remains after you pay, contact Aiventic support.
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