Several Aiventic features need your team's subscription to be active: sending messages in Chat, Parts, Unit History, Integrations, Quote pricing and inviting team members. If your subscription isn't active, they are blocked or hidden for your team.
What needs an active subscription
Feature | When the subscription isn't active |
Sending messages in Chat (all roles) | The message box is replaced by Can not send messages to this chat at this time. |
Parts (all roles) | The menu item is hidden. |
Unit History (all roles) | The menu item is hidden. It also has to be set up for your team by Aiventic. |
Integrations (Owners) | Not available. |
Quote pricing (Owners) | Not available. |
Invite team members (Owners) | Not available. |
What still works
You can still log in, use Manuals, open your jobs and update your Profile and Notifications. Owners can still open Plan & billing.
What to do
Owners: open Settings > Plan & billing. If a payment failed, click Retry payment or Setup payment method. If you see Billing is inactive for your team, contact Aiventic support to activate it.
Everyone else: in Chat you see Inform your team manager to check the billing settings in order to re-enable messaging. Tell your team owner.
Good to know
You can't change your plan inside Aiventic. Plans and seats are arranged with Aiventic, so contact Aiventic support.
If your subscription is active and an item is still missing, see "Find your way around Aiventic".
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