This article lists messages you may see in Chat and what to do about each one.
Can't type or send
Can not send messages to this chat at this time. Your team's subscription is not active. Sending messages needs an active subscription.
If you are an Owner, you also see Update your payment details to re-enable the messaging. Click Update your payment details to go to Settings > Plan & billing.
Otherwise you see Inform your team manager to check the billing settings in order to re-enable messaging. Ask your owner or manager.
If you see An error occurred. Please, contact support. instead, contact Aiventic support.
Errors while sending
Sorry, an error occurred while sending the message: your message was not sent. Check your connection and send it again. If it keeps happening, contact Aiventic support.
Sorry, I'm having trouble generating a response.: send your question again.
Sorry, that took too long to look up. Please try again, or narrow your question.: ask a shorter or more specific question, or set the brand and model first.
If a photo fails, check it is a JPEG or PNG under 10 MB. GIF images are not accepted.
Iven won't answer about a brand
If Iven lists other brands instead of answering, your team does not have that brand. Brands available differ per team. Contact Aiventic support or request the brand (see "Request a brand or model that isn't listed").
Missing buttons
Manuals button missing: no manuals exist for the chat's brand and model, or the model is set to All Models.
Sources button missing: the chat has no sources yet.
Camera button missing: it only shows on phones and tablets.
Share under an answer missing: your browser does not support the share sheet.
Parts show "Price pending" or "No provider"
No connected supplier account has a price for that part. Your team owner connects supplier accounts.
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