Iven is the AI assistant inside Aiventic. Ask Iven in plain language about troubleshooting, manuals, wiring diagrams, parts and past jobs, and Iven answers using your team's documents and data.
Who can do this: Anyone on a team with an active subscription can send messages to Iven, whatever their role.
What you can ask
Manuals: find the manuals for a brand and model, or ask a question that a manual answers.
Diagrams: ask for a wiring diagram for a unit.
Troubleshooting: describe the symptom or error code and ask for help diagnosing it.
Past jobs: ask for past tickets related to a problem.
Parts: ask for the parts of a unit or the part number for a part. Part cards show the part number, your price, stock and supplier when a supplier account is connected.
Company information: ask about your team's handbook and policies, or your team phone book.
Serial numbers and nameplates: give Iven a serial number or a photo of the nameplate and it finds the brand and model.
Good to know
You do not have to pick a brand and model first. Picking one narrows the answers.
Iven answers questions about brands your team has. If you ask about a brand your team does not have, Iven lists the brands your team does have. Brands available differ per team.
You can also chat about a specific job from the AI Assistant tab on the job.
Check important details against the manual. Iven shows the sources it used under each answer.
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