Choose a brand and model before you start a chat, or change them later with the pencil icon in the chat header. Picking them is optional, but it helps Iven give answers for the right unit.
Who can do this: Any team member, when your team has an active subscription.
Choose a brand and model for a new chat
Open Chat.
Under Select a brand, click a brand logo. The grid shows up to nine brands. Click the More button (for example 5 More) to see all of them.
A model picker appears next to the brand. Click Select model. Type in Search... to filter the list.
Pick a model, or pick All Models to cover every model of the brand.
Type your question and send it.
If a brand has no models listed, All Models is selected for you. To remove the brand, click the small X next to the brand name. This returns you to the brand grid and keeps what you typed.
Change the brand or model in an existing chat
Look at the chat header. It shows Brand and Model (or All models, or No context if none is set).
Click the small pencil icon.
Choose a different brand and model.
Click the check mark to apply, or X to cancel. You see Applying... while it saves.
Good to know
The brands you see are the brands set up for your team. Brands available differ per team. Contact Aiventic support if a brand you work on is missing, or see "Request a brand or model that isn't listed".
On narrow screens the words "Brand:" and "Model:" in the header may be hidden.
The Manuals button in the chat header only appears when manuals exist for the chat's brand and model.
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