If your brand or model is missing, send Aiventic a request from the Chat screen. You are notified when it becomes available.
Who can do this: Any team member, when your team has an active subscription.
Request a brand
Open Chat. In the brand grid, click the dashed Request Brand button.
In the Request a Brand window, enter the Brand name. It is required (Please enter a brand name.).
Optional: add details in Additional notes.
Click Submit request, or Cancel to close.
Request a model
Pick a brand, then open the model list (Select model).
Scroll to the end and click Request a model.
In the Request a Model window, enter the Model name/code. It is required (Please enter a model name or code.). The brand is already filled in.
Optional: add Additional notes.
Click Submit request.
When it works you see Request submitted! and "Thanks! Your request was sent successfully. We'll notify you once it's available." Click Close.
Good to know
The brands in the list are the brands set up for your team. Brands available differ per team.
For a missing manual under a model you can find, see "Report a problem with a manual or request a missing one".
To ask about timing or a brand for your whole team, contact Aiventic support.
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