Most Parts problems come down to your subscription, a supplier that isn't connected, or the part's stock. Find your symptom below.
I don't see Parts in the navigation
Parts appears only when your team has an active subscription. Ask your owner to check Plan & billing, or contact Aiventic support.
I see "No procurement providers configured"
Your team has no parts supplier connected. Owners can connect one in Settings > Integrations (the page links there). Technicians and service managers should ask their owner. Aiventic checks Marcone, Reliable Parts, Encompass, Certified Appliance Parts, Mid-Atlantic Parts and Southern Coastal Parts using your own supplier accounts.
I see "Nothing found for" my search
Check the part number or model number for typos.
Try a different number, such as the model number instead of the part number.
There is no "Add to cart" button
The button only appears when the part has stock that can ship. Parts that are pickup-only, available only at your branch, or out of stock don't show it. Try another supplier's result for the same part.
The Cart button is greyed out
The Cart button is disabled while the cart is empty. Add a part first.
I can't order inside Aiventic
That's expected. Aiventic has no checkout. Use Export in the cart and place the order with your supplier.
Still stuck
Contact Aiventic support and tell us the part number you searched.
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